Refund & Cancellation Policy

This Refund & Cancellation Policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Consumer Protection Act, 2019, and applicable Reserve Bank of India payment-aggregator guidelines. It applies to all paid subscriptions of Pipezy sold by AXPIR Tech India LLP globally.

1. Free Plans

The Solo plan and the Starter plan (up to 5 users) are free. No payment is collected and no refund applies. You may stop using the Service at any time.

2. 7-Day Trial Guarantee (New Paid Subscriptions)

For first-time paid subscriptions, you may request a full refund within 7 days of the initial payment, no questions asked, provided you have not exceeded fair use (e.g. importing < 5,000 leads and sending < 500 emails). This satisfies the "cooling-off" expectation under the Consumer Protection (E-Commerce) Rules, 2020.

3. Monthly Subscriptions

After the 7-day window, monthly fees are non-refundable. You may cancel any time from Settings → Billing; your subscription remains active until the end of the current billing period and will not auto-renew.

4. Annual Subscriptions

After the 7-day window, annual subscriptions are eligible for a pro-rata refund within 30 days of the initial purchase, calculated as: annual fee paid × (unused days / 365), less any add-ons consumed. After 30 days, annual subscriptions are non-refundable, but you may cancel auto-renewal at any time.

5. Add-ons & One-Time Charges

One-time charges (e.g. extra credits, AI top-ups, SMS bundles, business-card scan packs) are non-refundable once consumed. Unconsumed credits expire 12 months from purchase unless stated otherwise.

6. Duplicate / Erroneous Charges

If you were billed more than once for the same period due to a technical error, write to hi@Pipezy.app within 30 days with the transaction reference. Verified duplicate charges are refunded in full to the original payment method within 7–10 business days.

7. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Unjustified chargebacks may result in account suspension and recovery of associated bank fees.

8. How to Request a Refund

Email hi@Pipezy.app from the email address registered on your account with: (i) organisation name, (ii) plan, (iii) transaction ID / invoice number, (iv) reason. We respond within 2 business days.

9. Processing Time

Approved refunds are processed within 7–10 business days in line with RBI payment-aggregator timelines and credited to the original payment method. Bank/UPI settlement times may add a further 2–5 days. Cross-border refunds may take up to 21 days.

10. Taxes

Refunds will be made net of any non-recoverable taxes, transaction fees, or foreign-exchange differences charged by payment processors or banks.

11. Service Termination by Us

If we terminate your account for reasons other than your breach of the Terms of Service, we will refund the unused portion of any prepaid fees on a pro-rata basis.

12. Force Majeure

Refund timelines may be extended for events beyond our reasonable control (banking outages, government action, internet disruption). We will keep you informed of the status.

13. Grievance Officer

Mr. Shaheel Manaf — Grievance Officer (Consumer Protection)
AXPIR Tech India LLP
1st Floor, CC 54, 2593-5, Door No G-307, Bose Nagar Road, Elamkulam, Kochi, Ernakulam, Kerala — 682020, India
Email: hi@Pipezy.app · Phone: +91 79944 10111
Complaints acknowledged within 48 hours and resolved within 30 days under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

14. National Consumer Helpline

If you are an Indian consumer and unsatisfied with our resolution, you may also escalate to the National Consumer Helpline at 1915 or consumerhelpline.gov.in.